Customer Care

Pick up in store

Isabel Marant offers you the possibility to pick up for free in a store the items you ordered online.

During the checkout process select "Pick up in store" and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:
  • A valid ID
  • The shipping confirmation email (printed or on a mobile device).
If someone is collecting an order on your behalf, they must bring:
  • A copy of your valid ID
  • A valid ID of the person collecting
  • The shipping confirmation email (printed or on a mobile device)
  • Letter of authorization.

If the item is not picked up within 10 days of delivery to the store, the order will be returned to our warehouse and we will issue a refund.

At the moment the service is available in the following stores:

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