Customer Care

Payments

Payment Methods

Isabel Marant Online Store accepts the following payment methods:

Credit Card: Visa, MasterCard, American Express, JCB.
The total will be charged to your card when the order is shipped. Your card will be charged in Euros.

Isabel Marant Online Store features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

PayPal: Shop easily online without having to enter your credit card details on the website.
Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

Cash on Delivery: At time of delivery, you must have the exact order total indicated in the shipping confirmation email in cash. The courier cannot provide change and does not accept cheques. For eventual refunds, you must indicate a bank or postal account. This payment method has an additional cost of € 6.

We are currently unable to offer the Cash on Delivery option to customers from Malta, Cyprus, Denmark and Sweden.


SOFORT Banking: With TÜV-certified SOFORT Banking you can purchase your favorite styles transferring the money in real-time directly from your bank account. No credit card nor registration needed.
While you check out, select SOFORT Banking as your payment option: wait until you are redirected to a secure page and sign into your online banking account with your usual credentials requested to authorize the transaction. You will be redirected back to Isabel Marant Online Store and receive an instant order confirmation email.
 
Please note that this payment method is available only for Belgian and Dutch customers.

Tax Information

Purchasing on Isabel Marant Online Store is reserved for end consumers. Our prices are inclusive of VAT.

For each order, Isabel Marant Online Store issues invoice; the document will be sent as an attachment in the Shipping Confirmation email.
Please note: once the order has been confirmed, there is no way to modify the details you have entered and it is not possible to issue a new invoice.

Payment Security

On Isabel Marant Online Store, every purchase is made with maximum security thanks to the use of Trustwave and Geotrust-certified secure servers and the implementation of the most advanced encryption services (SSL). We only use protected connections, as demonstrated by the "https" URL prefix and the lock symbol that appears in the browser's address bar.

To safeguard your credit card purchases, you will always be asked to enter your CVV code for every order. Our Payments department may carry out anti-fraud checks before approving the transaction and for greater protection, they may contact you for further details before confirming the order.

Feedback

Did you find this article useful?

Contact Us