2. Who collects your data and for what purpose
ISABEL MARANT is the data controller for users of www.isabelmarant.com, which is designed for the management, completion and performance of commercial transactions for purchasing products through this site; ISABEL MARANT decides on the purposes and methods of the data processing, as well the instruments to be used, including as concerns the security profile. Due to exclusively organisational and functional requirements, ISABEL MARANT has appointed certain data processors for users of www.isabelmarant.com, for purposes that are strictly connected and related to the provision of services on www.isabelmarant.com, including the sale of products. These processors have been chosen because they have demonstrated they have the experience, capability and reliability, and provide a suitable guarantee that they will fully comply with the current provisions on processing, including the data security profile. Processors process the personal data of users of www.isabelmarant.com according to the instructions given by ISABEL MARANT. There are periodic checks that the processors have completed the tasks assigned to them in a timely manner, and that they are continuing to provide suitable guarantees of full compliance with the personal data protection provisions.
To receive a complete list of the processors who process your data, we ask you to contact Customer Care, selecting the "Privacy" option.
Your personal data is collected and processed by ISABEL MARANT and YOOX NET-A-PORTER GROUP for purposes strictly related to the use of the website, its services and the purchase of products. Your personal data may also be used in other processing operations, however, under conditions that are compatible with such purposes. In particular, your personal data may be processed for the following purposes:
- as part of the process of registering on the website, we collect your personal data (for example, e-mail address, your personal details, password) through the respective registration form (My Account) in order to provide you with access to exclusive areas and services on www.isabelmarant.com, and to send the newsletter by e-mail, where expressly requested;
- in order to provide you with Customer Care services, we collect your personal data (for example, e-mail address and password) in order to provide you with all of the information concerning the services of www.isabelmarant.com and the purchase of products on www.isabelmarant.com;
- as part of the processes for purchasing products on www.isabelmarant.com we collect your personal data (for example, personal details, e-mail address, mailing address, credit card and banking information, telephone number) through the order form on www.isabelmarant.com;
- as part of a request for technical assistance services, we collect your personal data in order to provide you with information about issues concerning navigation, browser compatibility and visualisation, or loading of webpages on www.isabelmarant.com;
- when a Wish List is created, we process your data so that you can save the products that you like most on www.isabelmarant.com;
- upon your express consent ISABEL MARANT processes your personal data as part of its marketing activity (Commercial Purposes)
Your personal data is primarily processed electronically, and in some cases also on paper, such as when your data needs to be processed to prevent fraud on www.isabelmarant.com. Your personal data will be kept in a form that allows you to be identified strictly for the time needed for the purposes for which the data was collected and subsequently processed and, in any event, within the legal limits. In order to guarantee that your personal data is always accurate and up-to-date, and nonetheless pertinent and complete, we ask that you please update it within My Account or by contacting our Customer Care division.
Your personal data will not be disclosed to third parties for purposes that are not authorised by law or without your express consent. In addition to the companies acting as data processors, personal data is also made available to third parties, independent controllers, for purposes in addition to and related to the provision of the services requested by the user (for example, transactions relating to purchases). For details about this aspect, see the terms below in the paragraph "To whom we disclose your personal data". Additionally, your data may be communicated to the police or judicial authority, in conformity with the law and upon formal request by those parties, for example as part of the anti-fraud services of www.isabelmarant.com. In all of these cases your consent is not necessary.
We inform you that YOOX NET-A-PORTER GROUP, at the instruction of ISABEL MARANT, processes its users' personal data for purposes that are strictly related to the provision of services on www.isabelmarant.com, upon entering into product sales contracts. Furthermore, ISABEL MARANT, upon your express consent, also processes your personal data for marketing purposes; in other words, to send advertising, promotional and informational material on products and services, as well as for direct statistical analyses geared towards revealing the degree of satisfaction with the services offered. These activities are conducted through traditional channels, such as paper mailings and calls through operators, as well through digital channels, such as e-mail, SMS, browsers and social networks. ISABEL MARANT may perform activities of profiling your buying habits, in order to send offers that are in line with your interests, solely upon your consent.
The purposes for which your personal data is processed will nevertheless be specifically communicated in each instance, in the text of the notice that ISABEL MARANT presents to the user on the page asking that personal data be provided.
ISABEL MARANT may end up processing personal data regarding third parties that is directly communicated by its own users to YOOX NET-A-PORTER GROUP, for example, when the user has purchased a product to be delivered to a friend, or when the party who has paid for the product is different from the recipient of the product, or even when the user intends to inform a friend of a service or product on sale at www.isabelmarant.com.
In all of these cases, be sure to obtain the consent of the person to whom the data refers before communicating it to ISABEL MARANT and YOOX NET-A-PORTER GROUP, and to have informed such party about the processing, because you will be the sole party liable for the communication of the third party information and data that was not expressly requested by said parties, and for a use thereof that is improper or contrary to law. In any case, ISABEL MARANT and YOOX NET-A-PORTER GROUP, within the limits of the terms prescribed by the legislation, will fulfil the obligation to provide notice to the user indicated and, where necessary, will request their express consent when recording the relative personal data in its own files.
3. How we collect your data
YOOX NET-A-PORTER GROUP collects personal data and other information directly from the users of ISABEL MARANT as part of the online registration processes at www.isabelmarant.com, through web pages dedicated to new commercial initiatives of ISABEL MARANT, or through a purchase order for products on the website to complete e-commerce transactions. This data is processed by ISABEL MARANT within the limits and purposes illustrated in the notice presented to the user in the specific data collection section, including therein the potential communication to third parties for purposes that are instrumental to the provision of the service requested by the user, as specified in the paragraph "To whom we disclose your personal data".
ISABEL MARANT and YOOX NET-A-PORTER GROUP reserve the right to eliminate the accounts of registered users and all of the relative data, in the event that content is revealed that is unlawful, harms the images of ISABEL MARANT, YOOX NET-A-PORTER GROUP and/or the products of the latter or of third parties, or which nevertheless contains material that is offensive or that promotes illegal or defamatory activity, or that is pornographic, incites violence, or promotes discrimination relating to race, sex, religion and sexual orientation.
4. What happens if you do not release your personal data
It is necessary for you to provide your personal data to ISABEL MARANT, in particular, your personal details, e-mail address, mailing address, and telephone number, in order to enter into an agreement to purchase products on www.isabelmarant.com.
Some of this data may be, at the same time, essential for providing other services that are rendered on the website upon your request, or to fulfil obligations arising from the legal or regulatory standards. Any refusal to provide ISABEL MARANT with some of your data which is needed for these purposes could make it impossible to perform the agreement for the purchase of products on www.isabelmarant.com or to provide other services which are available at www.isabelmarant.com - for example, it might not be possible to provide Customer Care services, to use the Wish List, to show an item to a friend, or even to correctly fulfil the legal and regulatory obligations. Failure to provide the data may thus constitute, depending on the case, a legitimate and justified reason not to perform the agreement to purchase products on www.isabelmarant.com or to provide the services through www.isabelmarant.com.
Communication to ISABEL MARANT of subsequent data, other than what is required to be given, for the purposes of performing specific legal or contractual obligations, or to provide certain services upon request is, conversely, optional and does not entail any consequence for use of the website and its services, or for purchasing products on www.isabelmarant.com. Depending on the case and whenever necessary, we will duly inform you in each case of whether it is mandatory or optional to communicate your personal data to ISABEL MARANT. We will demonstrate whether it is mandatory or optional to disclose your data, affixing the appropriate character (*) to the mandatory information, or to the individual information needed to provide services and purchase products on www.isabelmarant.com. We remind you that not providing optional personal data shall not in result in any obligations or disadvantages for our users.
5. To whom we disclose your personal data
Personal data may be made available to third party companies that are contractually connected to ISABEL MARANT, that perform specific services as Data Processors (for example, companies that perform marketing activities on behalf of ISABEL MARANT). Such parties, in their capacities as Data Processors, shall process your personal data exclusively on behalf of ISABEL MARANT and exclusively for the purposes indicated in this policy and, in any event, in accordance with the legal limits and permissions provided by you. Your personal data may also be disclosed to other recipients who independently process data, solely for the purposes of performing the contract to purchase products on www.isabelmarant.com (for example, the credit institution, for completion of remote electronic payment services by credit/debit card, whenever you decide to buy a product on www.isabelmarant.com) and only when this purpose is not inconsistent with the aims for which your data was collected and subsequently processed, and nevertheless in a legally compliant manner.
The data shall not be disclosed, assigned, or in any way transferred to other third parties, unless the users have been previously informed and, upon their consent, when so required by law.
6. Security Measures
On www.isabelmarant.com every purchase is made with the utmost security thanks to the use of the most advanced technological and coding systems (SSL).
7. Your right to access data and other rights
- an update, correction or, when it is in your interest to do so, a supplement to your personal data;
- the cancellation, transfer to an anonymous format or blocking of your personal data, when it has been processed in violation of the law, including data which it is not necessary to keep in relation to the purposes for which the data was connected or subsequently processed;
- certification that the operations indicated in letters a) and b) have been brought to the attention, including as concerns their content, of those whose data were communicated or disseminated, except for a case in which such fulfilment has proven impossible or entails the use of methods that are clearly disproportionate for the protected rights.
You will nevertheless have the right to partially or fully oppose:
- for legitimate motives, the processing of personal data concerning you, even though it is pertinent to the purpose of the collection;
- the processing of personal data concerning you for the purposes of sending advertising or direct marketing material, or to carry out commercial communications or market research.
You are free, at any time, to exercise your rights, provided it is within the limits of law, by sending a request to ISABEL MARANT through the Customer Care "Privacy" section, to which we shall appropriately reply.
8. Opt in/Opt out
YOOX NET-A-PORTER GROUP, at the instruction of ISABEL MARANT, uses your personal data for the marketing purposes indicated in point 2. “Who collects your data and for what purpose", upon your express consent, using the contact details you provided when you registered on www.isabelmarant.com. Furthermore, if the advertising concerns products analogous to those already purchased, YOOX NET-A-PORTER GROUP may send such advertising to you, at your e-mail address, including without your express consent, provided that you have not refused such use when providing your e-mail address, or on subsequent occasions (Art. 130, Subsection 4, Legislative Decree No. 196/2003 of 30 June 2003), while it will be necessary to provide your free and express consent for YOOX NET-A-PORTER GROUP to legally send advertising e-mails relating to products of a different kind to those that were already purchased. Similarly, YOOX NET-A-PORTER GROUP may also process your data without your consent to provide you with services you have voluntarily requested (such as the sending of the newsletter).
Each time your consent is needed, you will be informed in advance and will have the possibility to provide an update, confirming or denying your consent to use your personal data, following the appropriate instructions that were provided.
We wish to inform you that ISABEL MARANT may process your personal data even without your consent in certain cases provided for by law (for example, when this is necessary to fulfil a legal obligation) or when this is necessary to perform obligations that have been contractually assumed towards users (for example, if you have purchased products on www.isabelmarant.com) or if you have been asked to make use of specific services through our website.
In any event, we wish to inform you that ISABEL MARANT guarantees its users the right to exercise, without needing to state the reasons why, their own right not to receive commercial communications or advertising material in the future. In particular, you may exercise your right to oppose this (i) by using the method indicated in each communication received or (ii) by managing your permissions in the dedicated My Account area or even by (iii) writing to Customer Care and selecting "Privacy" or by sending a request to ISABEL MARANT and YOOX NET-A-PORTER GROUP at the address of the aforementioned registered office. Specifically, a request to unsubscribe that is made following the instructions of the communication received will result in you being unsubscribed solely from the aforementioned channel. Unsubscribing from marketing through My Account will result in your being unsubscribed from all channels used (traditional and digital). Additionally, we ask that you consider the technical time frames needed to effectively address your request to unsubscribe (a maximum of 15 days).
9. Links to other websites
www.isabelmarant.com contains links to other websites which may have no connection to www.isabelmarant.com, ISABEL MARANT or YOOX NET-A-PORTER GROUP.
www.isabelmarant.com provides links to these websites solely to help users in their searches and navigation, and to assist with hyperlinks to other websites. The activation of links does not entail any recommendation or notification from ISABEL MARANT or YOOX NET-A-PORTER GROUP to access and navigate on these websites, nor any guarantee as to their content, services or the goods provided and sold by them to Internet users.
If you wish to receive further information on how ISABEL MARANT processes your personal data, please contact Customer Care, selecting "Privacy". To become familiar with your rights and always stay up-to-date on the legislation protecting people with regard to personal data processing, please visit the Italian Data Protection Authority's website at www.garanteprivacy.it.
11. Applicable law
The Code guarantees that personal data be processed in accordance with fundamental rights and freedoms, as well as with dignity for the parties concerned, particularly with regard to confidentiality, personal identity and the right to protection of personal data.
Most recent update: June 2017